Customer Care

Frame Questions

How do I send my pictures / photos to my CEIVA Frame?

What is the CEIVA Digital Photo Frame™ warranty policy?

How do I remove pictures that are showing on my CEIVA frame?

How can I get an owner's manual for my CEIVA frame?

What is the PicturePlan® Photo Delivery Service cancellation policy?

How do I install new software updates on my CEIVA frame?

How do I send pictures to another person's CEIVA frame?

How do I access and use the Menu screens on my CEIVA frame?

What does Factory Reconditioned mean?

CEIVA HomeView FAQ

What are the differences between each of the CEIVA Digital Photo Frames?

How do I know what software version my CEIVA frame is on?

I'm moving my CEIVA frame to a new location outside my home. How do I change my connection settings?

What is Vacation Mode? How do I turn it on or off?

How do I register my CEIVA frame?

How do I turn off my CEIVA frame?

Can I transfer PicturePlan Photo Delivery Service from one CEIVA frame to another?

What are the terms and conditions of lifetime subscriptions?

What do I need to connect my frame using my wireless/wi-fi connection?

When does my CEIVA frame connect to get new photos? Can I change this time?

How do I make photos available for sharing with media server?

How do I change my CEIVA frame's local dial-in numbers?

How do I activate One Button Printing on my CEIVA frame?

What models of CEIVA frames have software updates?

Is there a local telephone number for my CEIVA frame to connect?

How do I change the cropping or sizing of the photos on my CEIVA frame?

How do I get photos from my digital camera onto my CEIVA frame?

How and why would I unregister a CEIVA frame?

How do I keep a photo in my CEIVA frame's slideshow permanently?

What is the blue/green light on my CEIVA?

Does my bundled PicturePlan Service cover the Local or Toll-Free connectivity?

How do I order prints of a photo from my CEIVA frame?

What do I need to connect my frame using my ethernet/broadband connection?

How do I change my PicturePlan Photo Delivery Service from Toll-Free to Local connectivity?

How do I replace the battery in my CEIVAshare remote?

Can I use my own USB-to-Ethernet adapter to connect my frame to my network?

Do CEIVA frames require PicturePlan Photo Delivery Service?

Where is the serial number on my CEIVA frame?

How do I move a CEIVA frame from one account to another?

How do I stop the slideshow on a single picture on my CEIVA frame?

How does the CEIVA frame get pictures?

Can I adjust the speed of my photo slideshow?

How do I add a dialing prefix for my CEIVA frame?

How do I apply my Skinit skin?

How do I transfer photos from my old CEIVA frame to a new CEIVA frame?

How do I use a non-touch tone telephone to connect my CEIVA frame?

If I unplug my CEIVA frame, will it keep my pictures?

How do I create, edit or delete CEIVA Groups?

Does my CEIVA frame always need to be connected to the phone or internet?

When I use One Button Printing on my CEIVA frame, where are the prints mailed?

Can I make the channels stay up longer in my slideshow?

How can I get my picture to fill the screen on my CEIVA frame?

What and where is my MAC address?

Does CEIVA have an upgrade program?

How do I clean my CEIVA Digital Photo frame?

Can I choose what photos to display when I insert a memory card?

How do I find a specific photo on my CEIVA frame?

Does CEIVA still offer a lifetime PicturePlan Subscription?

Can I change the type of transitions between the photos in my slideshow?

Can I temporarily pause my PicturePlan Photo Delivery Service?

Can the CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection operate with any other refrigerators?

Can I have more than one CEIVA frame use a single wireless router?

Can I buy a replacement remote for my CEIVAshare?

Can I use a SDHC card with my CEIVA frame?

What are the terms and conditions for CEIVA frames with the 1-year Service Agreement?

Can I use a power adapter from another product on my CEIVA frame?

Is there a distance limitation for the CEIVA Wireless™ adapter?

Do I need to register my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection in order to use it?

Can I use my CEIVA Wireless adapter with my Apple Airport Extreme?

If my CEIVA frame is connecting with a wireless network, are my pictures still safe?

How do I remove and/or change the faceplate of my CEIVA 8-inch frame?

How do I remove my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection from my Whirlpool refrigerator?

If I turn off my CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection, will that affect my Whirlpool refrigerator?

Can I lock, delete or print pictures streamed from my media server to my CEIVA frame?

How do I clean my CEIVA Digital Photo frame with the Whirlpool centralpark ™ connection?

How do I remove the leg and backing on my CEIVAshare™?

How do I remove a channel from my CEIVA frame?

In what order do my pictures display if I am streaming them from the media server?

How do I connect my CEIVAShare and Pro 80 to my wireless home network?*