Customer Care

How does the CEIVA frame get pictures?

CEIVA frames connect to your existing phone line or high-speed internet connection using PicturePlan Photo Delivery Service. CEIVA frames automatically make a silent connection in the middle of the night (without interruption or charge to your phone service) and pick up all the photos that were sent to you by family and friends. In the morning, new photos appear automatically. With CEIVA’s Instant Delivery feature, you can send photos to Wi-Fi enabled frames automatically - and they appear in an instant! Once you log into your CEIVA account and upload a photo, look for the double arrow icon on all Wi-Fi enabled frames and use the Instant Delivery option for sending! Additional sending options include setting your frame to connect more frequently, and scheduling a photo to be sent at a later date.

See more information about all the ways you can send photos to a CEIVA frame by clicking here.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT