Customer Care

Does CEIVA have an upgrade program?

At this time, CEIVA does not have a program in place to upgrade your CEIVA frame. However, we guarantee your current frame with PicturePlan Lifetime Warranty — if your frame breaks for any reason and you have active PicturePlan Photo Delivery Service, we'll repair or replace it for free.

CEIVA will also transfer any remaining time from your existing CEIVA frame to when you purchase a new CEIVA frame. To see our policy for service transfer, click here.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT