Customer Care

Can I temporarily pause my PicturePlan Photo Delivery Service?

No. Your PicturePlan Service will continue even if your CEIVA frame is disconnected or not receiving photos. Remember, your CEIVA frame comes with a Lifetime PicturePlan Warranty, which means we'll repair or replace your CEIVA frame for free if it ever breaks.

To temporarily stop your CEIVA frame from receiving photos, try using vacation mode.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT