Customer Care
How do I keep a photo in my CEIVA frame's slideshow permanently?
CEIVA 2 and 3
Press the Lock button on the button tray on the front of your CEIVA frame.All Other Models
Press the Menu button on your CEIVA frame or remote, highlight Lock, and press Select.How to lock a photo in your slideshow
Select the Lock option on your CEIVA frame to lock a photo.* Once a photo is locked, it will never be removed from your slideshow, so you can enjoy it every day while the others change.
To remove a photo's locked status, scroll with the Left or Right Arrows on your CEIVA frame or remote to locate the photo, press Menu, then select the Unlock option.
You can also lock photos from your account at ceiva.com. Go to the Now Showing Queue on your My Frames page, highlight any photo, and select the Lock option.
* The CEIVA 1™ model does not have Lock functionality.
Contact Us
1-877-692-3482
CEIVA Logic Inc.
303 N Glenoaks Blvd STE 200Burbank, CA 91502
Customer Care Hours
Monday-Friday9:00 am - 4:00 pm PT