Customer Care

Do CEIVA frames require PicturePlan Photo Delivery Service?

Yes. CEIVA frames are connected digital photo frames, which means they need PicturePlan Photo Delivery Service to work. Most CEIVA frames are bundled with PicturePlan Service upon purchase. Simply register your frame at ceiva.com to activate it.

PicturePlan Photo Delivery Service activates your CEIVA frame's memory card functionality, as well as allows your CEIVA frame to get photos automatically every day and have unlimited free guest invitations for your friends to send photos. For a full list of all of PicturePlan Service's benefits, click here.

Cancellation:Year and Multi-year PicturePlan Service prices are subject to change without notice. SERVICE CANCELLATION PRIOR TO THE END OF THE PICTUREPLAN TERM RESULTS IN THE PAYMENT OF A CANCELLATION FEE PLUS A SERVICE PURCHASE REFUND. PLEASE CLICK SEE OUR PICTUREPLAN SERVICE CANCELLATION POLICY.

Transferring or Repair: PicturePlan Photo Delivery Service applies to each specific CEIVA frame - not to the individual member or account. PicturePlan Photo Delivery Service will remain in effect when the CEIVA frame is repaired by the manufacturer or an authorized representative of the manufacturer, and will be transferred in the event that a replacement frame is necessary. PicturePlan Service will accompany the CEIVA frame if it is transferred to another owner. However, the PicturePlan Service cannot be transferred to a non-CEIVA Digital Photo Frame manufactured by a different entity or to a CEIVA Digital Photo Frame with a different model number or identification number. Each CEIVA Digital Photo Frame purchased requires its own PicturePlan Service.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT