Customer Care

Troubleshooting Questions

My CEIVA frame won't connect through the internet.

My memory card photos won't display.

My CEIVA frame won't connect through my phone line.

My CEIVA frame has a black screen.

The content on my CEIVA frame is not updating.

I received a No Carrier error when my CEIVA frame tried to connect.

What is the status of my warranty repair?

My pictures have black borders when displayed on my CEIVA frame.

I can't send pictures to my friend's CEIVA frame.

I received a Congestion error when my CEIVA frame tried to connect.

How do I send my CEIVA frame in for repair?

My CEIVA frame is not displaying photos from my media server.

My pictures are not being uploaded when I send them via email/cellphone.

I received a No Dial Tone error when my CEIVA frame tried to connect.

When I try to use the CEIVA Sender for Facebook app, my friend's albums do not appear.

There is a problem with my CEIVA Skinit order.

I made changes to my CEIVA frame from ceiva.com, but they don't show up on my CEIVA frame.

During the download process, I notice that my screen is distorting. Is this a problem?

My CEIVA web session times out prematurely.

I received a Busy Signal error when my CEIVA frame tried to connect.

I am unable to register my CEIVA frame.

There is a problem with my CEIVA® Print order.

I can't use the New and Improved Uploader.

My CEIVA frame has orange or red marks on its screen.

I don’t receive any email correspondence from CEIVA.

The leg or glass on my CEIVA frame is bent or broken.

My CEIVA frame has one or more pixels that are white/stuck.