Customer Care

Website Questions

How do I invite my friends and family to send pictures to my CEIVA?

How do I renew my PicturePlan Photo Delivery Service?

What if I forgot my sign-in name or password?

How do I use the photo customization tools?

How do I delete pictures from ceiva.com?

How do I add or modify text on my photo?

How do I get to CEIVA's photo customization tools?

Can I send photos directly from another web album (Flickr, Facebook) to my CEIVA account?

How do I add or modify stickers on my photo?

How do I send a note or greeting card to a CEIVA frame?

What is photo recycling? How do I turn it on or off?

How do I download a photo from ceiva.com to my computer?

How do I geo-tag my photos on ceiva.com?

How do I see or change who can send photos to my CEIVA frame?

How do I crop, zoom or rotate a photo?

How do I adjust the colors on my photos?

How do I add or modify decorative borders on my photos?

How do I add or modify a cut-out on my photo?

How do I add a CEIVA frame to my account?

What is Auto Renewal? How do I turn it on or off?

How do I change my home address, contact telephone number, or contact email address on ceiva.com?

Can I save or resend a photo collection someone sent to me through ceiva.com?

How do I see what photos are showing on my frame from ceiva.com?

How do I use a scanner to upload my pictures?

What is my secret question? How do I change it?

What are the minimum requirements for the New and Improved Upload feature?

Can I change my CEIVA frame's settings remotely?

How do I add a channel to my CEIVA frame?

How do I delete, empty, send, or create a CEIVAMobile Address for an album?

How many albums can I create in my account at ceiva.com?

Can I send my CEIVA pictures to people who do not have a CEIVA frame?

How do I order prints from ceiva.com?

How do I change the order of the photos on my CEIVA frame?

How do I save photos from my CEIVA frame's slideshow in my ceiva.com account?

How do I change the name of my CEIVA frame?

How do I schedule a photo to be sent on a later date?

What is the Address Book?

How can I see what photos I have sent?

How do I change the name of a picture or album?

Can I send photos directly from another web album (Flickr, Facebook) to my CEIVA account?

How do I update or change my billing information?

How do I delete or remove a photo from the uploader?

I have a Gift Code or Certificate for PicturePlan Service. How do I redeem it?

What is the difference between fit and crop for CEIVA prints orders?

How do I change my sign-in name?

Is my credit card and personal information secure on ceiva.com?

What is the Auto Save feature in CEIVAMobile?

Does CEIVA have gift certificates for PicturePlan Photo Delivery Service?

How do I check my CEIVA® prints order status?

What web browser should I be using for the CEIVA site?

How do I see a larger version of my photos on ceiva.com?

Is there sales tax on orders placed at ceiva.com?

Does ceiva.com work with WebTV (aka MSN TV2)?

How do I use the uploader at ceiva.com?

Does CEIVA sell memory cards?

How do I track my CEIVA purchase?

What is the maximum resolution CEIVA saves my photos?

How do I become a member at ceiva.com?

Can I purchase a photo CD of my pictures from CEIVA?

Can I purchase the CEIVA Digital Photo frame with the Whirlpool centralpark™ connection directly from ceiva.com?

Are my pictures secure?

How do I move a photo from one album to another?

How do I subscribe or unsubscribe to the CEIVA Newsletter?

Do I change my original photo when I use the CEIVA Photo Customizer?

How do I register on CEIVA's forum?

How do I use the uploader at ceiva.com?

Does CEIVA allow access to Instagram?